Last Updated: April 14, 2026
Novagen Laboratory ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our peptide-based skincare products.
1. INFORMATION WE COLLECT
Personal Information:
- Name, email address, phone number, and shipping/billing address
- Payment information (processed securely through third-party providers)
- Skin type and concerns (optional, to provide personalized recommendations)
- Purchase history and product preferences
Technical Information:
- IP address, browser type, device information
- Cookies and usage data through Google Analytics
- Website interaction data
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill orders for our GHK-Cu and peptide product lines
- Provide scientific usage guidance and safety information
- Send product updates, research findings, and educational content
- Improve our product formulations and customer experience
- Comply with cosmetic safety regulations and legal obligations
3. DATA PROTECTION & SECURITY
We implement industry-standard security measures including:
- SSL encryption for all data transmission
- Secure payment processing (PCI DSS compliant)
- Regular security audits and vulnerability assessments
- Limited access to personal data within our organization
4. SHARING OF INFORMATION
We do not sell your personal information. We may share data with:
- Trusted logistics partners for order fulfillment
- Payment processors for transaction security
- Regulatory authorities when required by law
- Laboratory partners for product safety monitoring (anonymized data only)
5. YOUR RIGHTS
You have the right to:
- Access, correct, or delete your personal information
- Opt-out of marketing communications
- Request data portability
- Withdraw consent for data processing
6. COOKIES & TRACKING
We use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.
7. THIRD-PARTY LINKS
Our website may contain links to scientific research or partner sites. We are not responsible for their privacy practices.
8. DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws (typically 7 years for transaction records).
9. INTERNATIONAL TRANSFERS
If you are accessing our services from outside our operating region, your data may be transferred to and processed in countries with different data protection laws.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Significant changes will be notified via email or website announcement.
11. CONTACT US
For privacy-related inquiries or to exercise your rights, contact:
Email: privacy@novagenlab.com
Address: [Novagen Laboratory Address]
12. COMPLIANCE
This Privacy Policy complies with applicable data protection regulations including GDPR (for EU customers) and CCPA (for California residents).
